DELIVERY

Items will be dispatched within 3 working days of receipt of payment. Please select the correct option at Check Out.

UK

Items are sent  Royal Mail First Class

Rest of the World

Items are sent Royal Mail International Tracked

RETURNS POLICY

We hope that you are pleased with everything you order but if something is not quite right you have 14 days from receipt to tell us by email that you wish to return your item. Please follow the process below.

RETURNS PROCESS

  1. contact hello@springupgallery.co.uk to request a refund

  2. if the item is faulty or damaged, attach a photo

  3. return the item in the original packaging unless it was damaged in the post. Ensure the item is packed well to prevent damage as we will not be able to make a refund if it is damaged in transit due to poor packing.

  4. obtain proof of postage and send the item to

    SpringUp Gallery

    Mayflower Cottage

    Burtons Lane

    Chalfont St Giles

    BUCKS

    HP8 4BL

  5. Upon receipt of the returned items, they will be inspected and if all is in order, a refund will be made within 14 days, using the same payment method made for the purchase. Except in the case of damaged or faulty items, the delivery and return costs will not be refunded.